Delivery and returns

The £15 free delivery threshold is worked out after the buy three get one free discount. The basket shows how much more you need to add to qualify.

We currently deliver to addresses in the United Kingdom only, including Northern Ireland.

We process orders within one working day. Orders placed over the weekend are processed on Monday. We email you when your order is on its way.

Delivery times are Royal Mail estimates from the day of dispatch, not guarantees. Around Christmas and bank holidays please allow a little longer.

Please allow ten working days from the dispatch email before contacting us, as the occasional item is delayed in the post. If it still has not arrived, email hello@chadbrookcards.com with your order number and we will send a replacement or refund you in full.

You can cancel your order for any reason up to 14 days after the day you receive it. To cancel, email us with your order number. You do not need to give a reason.

• Send the items back to us within 14 days of telling us you want to cancel, unused and in the condition you received them.
• You are responsible for the cost of returning the items, unless they are faulty or not as described.
• We refund the price of the items plus standard delivery within 14 days of receiving them back, to the card you paid with. Express delivery charges are not refunded if you chose express.
• If the items show signs of use or handling beyond what you would do in a shop, we may reduce the refund to reflect that.

We check every order before it leaves, but if something arrives damaged, faulty or different from what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including any delivery charge and the reasonable cost of returning the item if we ask for it back.

None of this affects your legal rights under the Consumer Rights Act 2015.

Email us first so we know to expect it, then post the items to:

Please pack cards flat with a piece of card to protect them. We recommend obtaining proof of postage. Once your return arrives we will email you to confirm the refund.

Questions? Contact us or read the FAQ.