Help
Frequently asked questions
Everything customers usually ask about our cards, the buy three get one free offer, delivery, payment and returns. If your question is not here, we are happy to help by email.
Our cards
What are your cards printed on?
All of our cards are designed and printed in the UK on fine quality 324gsm heavyweight board from sustainable sources.
Are the cards blank inside?
Yes. Single greeting cards are blank inside for your own message. Christmas card packs carry a printed greeting, which is shown on the product page.
Do the cards come with envelopes?
Yes, every card comes with a brown kraft envelope. The card and envelope are wrapped in a transparent compostable bag.
Will the colours match what I see on screen?
We take great care over colour, but screens vary and a printed reproduction can never be identical to the original painting. Slight differences are normal.
Can you make a card of a painting that is not in the range?
Possibly. We are always adding to the collection and welcome suggestions. Email us the artist and title and we will let you know whether we can include it.
Offers and prices
How does buy three get one free work?
Add four or more single greeting cards to your basket and the cheapest card in every group of four is free. The discount is applied automatically in the basket, so there is no code to enter. It applies to single greeting cards only, not to Christmas card packs or mugs.
Delivery
How much is delivery?
Standard UK delivery is £2.50, and free when your order comes to £15 or more after any discounts. Express delivery is £2.95 on top.
How long will my order take?
We process orders within one working day. Standard delivery by Royal Mail usually takes 3–5 working days from dispatch and express delivery 1–2 working days. Please allow a little longer at Christmas. Full details are on the delivery and returns page.
Do you deliver outside the UK?
Not at the moment. We deliver to addresses in the United Kingdom, including Northern Ireland.
Can I send an order straight to someone else?
Yes. Enter their address as the delivery address at checkout and your own details as the billing contact. The order confirmation comes to your email address, not theirs.
My order has not arrived. What should I do?
Please allow ten working days from the dispatch email, then contact us with your order number at hello@chadbrookcards.com. We will send a replacement or refund you in full.
Ordering, payment and accounts
Which payment methods do you accept?
Visa, Mastercard and American Express debit and credit cards. Payments are processed securely by Square, and your card details are never stored on our servers.
Do I need an account to order?
No. You can check out as a guest. An account lets you see your order history, check the status of an order and save your delivery details for next time. Create an account or sign in.
I ordered from you before the site changed. Can I still sign in?
Yes. Your details have been carried across, but for security you will need to set a new password. Use the forgotten password link on the sign-in page and we will email you a link.
Can I change or cancel my order?
Email us as soon as possible with your order number. If the order has not been dispatched we will change or cancel it for you. If it has already left, you can return it under our returns policy.
Do you offer wholesale or trade orders?
This website is for personal shoppers only and we are not taking trade orders through it at present.
Returns
Can I return something if I change my mind?
Yes. Tell us within 14 days of receiving your order and send the items back within 14 days after that, unused and in the condition you received them. We refund the items and standard delivery within 14 days of receiving them. Return postage is at your own cost unless the items are faulty. See how to return an order.
What if my order arrives damaged?
Email us with your order number and a photo of the damage and we will send a replacement or a full refund, including delivery. We may ask you to return the damaged item and will cover the cost.
Still need help?
Email hello@chadbrookcards.com or call 0121 517 0865 on a weekday. All the ways to reach us are on the contact page.